House of Kerri

a traveling jewelry boutique

Customer Care, Shipping, Payment and Return Policy

HOUSE OF KERRI  2019 FALL Show Schedule


2019 FALL SCHEDULE


SEPTEMBER

8.30-9.1 MUSIC FEST AT SOUTHFORK RANCH


OCTOBER

4-6 SOUTHLAKE OKTOBERFEST


NOVEMBER

20-23 CHI OMEGA CHRISTMAS MARKET


DECEMBER




More to come!!

Jewelry Care

Keep it dry. Metal and patina are affected by moisture as well as chemicals in soaps, swimming pools, and from sweat. Take your jewelry off when you swim, bathe, shower, or exercise.


Store it in a safe place. We suggest a cloth pouch, box, or Ziploc bag to prevent tarnish. If it is something that may tangle easily, we suggest finding a safe place to hang the item.


Clean your jewelry occasionally. Use a jewelry polish cloth only on the metal, as the patina can be damaged.

Customer Service

Shipping

USPS shipping is free within the continental US.


Orders are shipped Monday through Friday, within 24-72 hours of your order.


Shipping times can be longer during the December holidays. Customers are advised to order by December 10 to ensure delivery before Christmas. 

Payment

PayPal

Return Policy

If your order does not meet your expectation, you may return it for a full refund within 7 days of receipt. Please contact us prior to returning an order. We do not cover the cost of return shipping. Requirements for returning merchandise:

  • Item must be returned in its original packaging, with tag still in place
  • Include invoice with a written explanation for return
  • Ship via registered mail or use delivery confirmation, tracking, or insurance

If we do not receive the package, we will not issue a refund. Provided the item is received in good condition, a refund will be promptly issued upon receipt. Please do not return items that have been worn or damaged in your care. 

Privacy Policy

The information that you provide when placing an order is never sold or shared with other companies or parties. You will not be placed on any mailing list unless you specifically sign up for them, although we may occasionally notify past customers of new items or sales. Any information provided to House of Kerri during an order will be used strictly for completing that order. Orders are processed through a secure server.

Contact Us

House of Kerri

Kerri Lavery Sterin

Phone: 469-826-5969

Email: [email protected]

Thank you for contacting us. We will get back to you as soon as possible
Oops. An error occurred.
Click here to try again.